These terms govern your use of Crumble ("the service", "we", "us"). By creating an account or using the service you agree to them.
1. Eligibility
You must be at least 13 years old to use Crumble. If you are under 16, in some EU member states you may also need parental permission under local law.
2. Account
You sign in via Google OAuth. Keep your Google account secure — anyone with access to it can access your Crumble account. Don't impersonate other people or organisations. We may suspend accounts that violate these terms.
3. Acceptable use
You agree not to:
- Post content that is illegal, defamatory, harassing, hateful, or sexually explicit.
- Upload photos you don't have the right to share, or photos of identifiable people without their permission where the law requires it.
- Scrape, crawl, or systematically extract data from the service.
- Probe or attack the service's security except as permitted under our vulnerability disclosure policy.
- Use the service to send unsolicited messages or run any commercial activity without our prior written agreement.
- Submit deliberately false reviews (astroturfing, paid placement, retaliatory reviews about places you have not visited).
4. Your content
You own the reviews, photos, comments, and other content you create on Crumble. We do not claim ownership of it.
To make the service work, you grant Crumble a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (only for technical purposes such as resizing or compressing images), and display your content to the audience you choose: yourself, your friends on Crumble, accepted co-authors of a review, and — only when you explicitly use the share feature — anyone with the share link. This licence ends when you delete the content or your account, except for cached copies that may persist briefly in our edge cache or in backups.
You are responsible for your content. Crumble does not endorse it. You confirm you have the rights necessary to grant the licence above.
5. Friends, co-authors, and visibility
By default, your spots and reviews are visible only to your friends on Crumble. Adding a co-author to a review grants that user the same display rights as you for that review. Share links generate a public, unguessable URL that anyone holding it can view; revoke it by deleting the share.
6. Service availability
Crumble is run by one person as a side project, and it is free. We aim for high uptime, but we cannot promise the service will always be available or uninterrupted, and we may run scheduled or emergency maintenance. Features may change or be removed as the app develops.
If we remove or materially change something you rely on, we will say so in-app. Nothing here takes away the rights you have under Dutch or EU consumer law, including the right to expect the service to work as described.
6a. Crumble Plus
Crumble Plus is not available yet. Pages describing it, and any prices shown on them, describe what we intend to offer — nothing can be bought today and no payment method is connected. If you are on a free Plus trial, it costs nothing, it ends on the date shown in the app, and when it ends the Plus-only features simply switch off. Nothing you created during a trial is deleted.
Before Plus can ever be paid for, we will publish full terms — price, billing period, renewal, and how to cancel — and ask you to agree to them separately. Continuing to use the free app will never enrol you in anything paid.
6b. Reporting content
If you think something on Crumble is illegal or breaks these terms, report it. Signed-in users can use the report action on a review, comment, spot or profile. Anyone else — a restaurant, or someone who appears in a photo — can email legal [at] crumble [dot] me. Tell us what the content is, where to find it, and why you think it is unlawful.
We review reports ourselves and act where we agree, which can mean removing content, restricting it, or suspending an account. We will tell you what we decided and why, and if you think we got it wrong you can reply and ask us to look again. If you are the person whose content was removed, the same applies to you.
7. Termination
You can delete your account at any time by contacting privacy [at] crumble [dot] me. We may suspend or terminate accounts that breach these terms, abuse the service, or pose a legal or security risk. If we do, we will tell you what happened and why, unless the law stops us, and you can reply to ask us to reconsider. On termination your content is removed within 30 days, with the exceptions noted in the privacy policy.
8. Liability
Crumble is a free service run by one person. To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, arising from your use of it.
We do not exclude our liability for losing your content. We keep daily backups and we take that responsibility seriously — but Crumble is not a backup service, and if your reviews and photos matter to you, keep your own copies of the photos.
Nothing in these terms limits or excludes liability that cannot be limited or excluded under Dutch or EU law. That includes liability for death or personal injury, for intent or gross negligence, for fraud, under mandatory consumer-protection rules, and under Art. 82 GDPR for damage caused by unlawful processing of your personal data.
9. Governing law and dispute resolution
These terms are governed by the laws of the Netherlands. Disputes are subject to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands, except where mandatory consumer-law rules give you the right to bring a case in your country of residence.
Nothing in this section removes your mandatory rights as a consumer. If you live in the EU, you keep the right to bring a case in the courts of your own country and to be sued only there, and the choice of Dutch law above cannot deprive you of protections that your own country's law gives you and does not allow to be contracted away.
If something goes wrong, email legal [at] crumble [dot] me first. We would much rather fix it than argue about it.
10. Changes
We may update these terms — for example when a feature changes or the law does. The "last updated" date above always moves forward when we do.
If a change materially affects you, we will announce it in-app before it takes effect. If you do not want to accept it, you can stop using Crumble and ask us to delete your account, and the old terms continue to apply to everything up to that point.
11. Contact
Questions about these terms: legal [at] crumble [dot] me.